Website Privacy Policy

At Sheffield Mobility, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.sheffieldmobility.co.uk), contact us, or use our services.

By using our website, you agree to the terms of this policy.

1. Who We Are

Sheffield Mobility Solutions Ltd
96 Bradfield Road, Hillsborough, Sheffield, S6 2BZ
Email: shop@sheffieldmobility.co.uk
Phone: 01142315131

We provide mobility products and services to customers across Sheffield and the surrounding areas.

2. What Information We Collect

We may collect and process the following personal data:

a. Information you provide directly:

Name, email address, phone number
Delivery or billing address
Details related to mobility needs (e.g., product inquiries)
Personal details regarding your disability for VAT relief purpose only
Payment details (processed securely via third-party gateways)

b. Information we collect automatically:

IP address
Device and browser type
Pages visited and time spent on the site
Cookie data (see section 6)

3. How We Use Your Information

We use your data to:

Respond to your enquiries and provide customer support
Process orders and arrange delivery
Send appointment confirmations or service updates
Improve our website and services
Send marketing communications (only with your consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

Consent – when you opt in to marketing or newsletters
Contract – to fulfill orders or service requests
Legal obligation – to comply with laws or regulations
Legitimate interests – to improve services and communicate effectively

5. Who We Share Your Information With

We never sell your personal data. However, we may share your information with:

Delivery and logistics partners (to fulfill orders)
Payment providers (for secure transaction processing)
IT or website service providers (to maintain our systems)
Legal authorities when required by law

All third parties are required to handle your data in accordance with UK GDPR standards.

6. Cookies and Tracking Technologies

Our website uses cookies to:

Ensure the website functions properly
Analyse visitor behaviour (via tools like Google Analytics)
Remember user preferences

You can control or disable cookies through your browser settings. Some features of the site may not function correctly if cookies are disabled.

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting obligations

Contact forms and order details are typically retained for up to 6 years.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us using the details above.

9. Security of Your Information

We take appropriate measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

10. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at shop@sheffieldmobility.co.uk

Last amended Date: 17 October 2025