Website Privacy Policy

Website Privacy Policy – Sheffield Mobility

Last Updated: 17 January 2026

At Sheffield Mobility, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.sheffieldmobility.co.uk), contact us, or use our services.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Sheffield Mobility Solutions Ltd
96 Bradfield Road, Hillsborough, Sheffield, S6 2BZ
Email: shop@sheffieldmobility.co.uk
Phone: 0114 231 5131

We supply mobility products and services to customers across Sheffield and the surrounding areas.

2. Information We Collect

We may collect the following personal data:

a. Information You Provide Directly

Name, email address, and phone number
Delivery or billing addresses
Details regarding mobility needs or product enquiries
Personal details related to disabilities only for VAT relief purposes
Payment information (processed securely via third-party payment providers)

b. Information Collected Automatically

IP address and device/browser type
Pages visited and time spent on our website
Cookies and other tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide customer support
Process orders and arrange deliveries
Send appointment confirmations or service updates
Improve our website, products, and services
Send marketing communications only if you have provided consent

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds under UK GDPR:

Consent – for marketing emails or newsletters
Contract – to fulfil orders or provide requested services
Legal obligation – to comply with UK law
Legitimate interests – to maintain and improve services, or communicate effectively

5. Who We Share Your Information With

We do not sell your data. We may share your personal information with:

Delivery or logistics partners to fulfil orders
Payment providers for secure transactions
IT or website service providers for system maintenance
Legal authorities if required by law

All third parties are required to comply with UK GDPR and protect your personal data.

6. Cookies and Tracking

Our website uses cookies to:

Ensure proper website functionality
Analyse visitor behaviour (e.g., via Google Analytics)
Remember your preferences

You can control or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.

7. Data Retention

We keep your personal data only as long as necessary to:

Fulfil the purposes described in this policy
Comply with legal, accounting, or reporting obligations

For example, contact forms and order details are typically retained for up to 6 years.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent at any time for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at shop@sheffieldmobility.co.uk.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure, including:

Encryption
Secure servers
Access controls

10. External Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, please contact us at:
Email: shop@sheffieldmobility.co.uk
Phone: 0114 231 5131