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Website Privacy Policy
Facebook Privacy Policy

Website Privacy Policy – Sheffield Mobility

Last Updated: 17 January 2026

At Sheffield Mobility, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.sheffieldmobility.co.uk), contact us, or use our services.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Sheffield Mobility Solutions Ltd
96 Bradfield Road, Hillsborough, Sheffield, S6 2BZ
Email: shop@sheffieldmobility.co.uk
Phone: 0114 231 5131

We supply mobility products and services to customers across Sheffield and the surrounding areas.

2. Information We Collect

We may collect the following personal data:

a. Information You Provide Directly

  • Name, email address, and phone number

  • Delivery or billing addresses

  • Details regarding mobility needs or product enquiries

  • Personal details related to disabilities only for VAT relief purposes

  • Payment information (processed securely via third-party payment providers)

b. Information Collected Automatically

  • IP address and device/browser type

  • Pages visited and time spent on our website

  • Cookies and other tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide customer support

  • Process orders and arrange deliveries

  • Send appointment confirmations or service updates

  • Improve our website, products, and services

  • Send marketing communications only if you have provided consent

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds under UK GDPR:

  • Consent – for marketing emails or newsletters

  • Contract – to fulfil orders or provide requested services

  • Legal obligation – to comply with UK law

  • Legitimate interests – to maintain and improve services, or communicate effectively

5. Who We Share Your Information With

We do not sell your data. We may share your personal information with:

  • Delivery or logistics partners to fulfil orders

  • Payment providers for secure transactions

  • IT or website service providers for system maintenance

  • Legal authorities if required by law

All third parties are required to comply with UK GDPR and protect your personal data.

6. Cookies and Tracking

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyse visitor behaviour (e.g., via Google Analytics)

  • Remember your preferences

You can control or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.

7. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil the purposes described in this policy

  • Comply with legal, accounting, or reporting obligations

For example, contact forms and order details are typically retained for up to 6 years.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing of your data

  • Withdraw consent at any time for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at shop@sheffieldmobility.co.uk.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure, including:

  • Encryption

  • Secure servers

  • Access controls

10. External Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, please contact us at:
Email: shop@sheffieldmobility.co.uk
Phone: 0114 231 5131

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Facebook Privacy Policy

Last updated: 19.9.26

This Privacy Policy explains how Sheffield Mobility Solutions Ltd (trading as Sheffield Mobility & New2Me Mobility) (“we”, “us” or “our”) handles personal information received through our Facebook Business Page and in connection with enquiries, messages and occasional competitions or giveaways.

We respect your privacy and will only use your personal information where we have a lawful basis to do so under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

1. Who we are

Business name: Sheffield Mobility Solutions Ltd (trading as Sheffield Mobility & New2Me Mobility)
Business address: 96 Bradfield Road, Hillsborough, Sheffield, S62BZ
Email: shop@sheffieldmobility.co.uk
Telephone: 01142315131

For data protection purposes, Sheffield Mobility Solutions Ltdis the controller of personal information that we collect and use as described in this Privacy Policy.

2. What personal information we may collect

Depending on how you interact with us, we may receive or collect:

  • Your name or Facebook/Meta profile name;

  • Your Facebook username or other publicly available profile information;

  • Your email address or telephone number, if you provide it;

  • Information contained in messages, comments or enquiries you send to us;

  • Information you provide when entering one of our competitions or giveaways; and

  • Any other information you voluntarily provide to us.

Please avoid sending sensitive personal information to us through Facebook Messenger or comments unless we specifically ask for it.

3. How we use your information

We may use personal information to:

  • Respond to enquiries, questions or messages you send to us;

  • Provide information or assistance that you have requested;

  • Contact you where you have specifically asked us to contact you;

  • Administer competitions or giveaways that we run from time to time;

  • Contact competition winners where necessary to arrange delivery or collection of a prize;

  • Keep appropriate records of enquiries and competition entries; and

  • Comply with our legal and regulatory obligations.

We do not use information from enquiries simply to add people to a marketing mailing list.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Legitimate interests – for example, to respond to enquiries received through our Facebook Page, manage our business communications and administer our Page in a reasonable way that people would expect.

Consent – where you voluntarily provide information or consent to a particular use of your information, such as where consent is specifically required for a competition or other activity.

Contract – where processing is necessary in connection with a contract or an agreement with you.

Legal obligation – where we need to process or retain information to comply with a legal requirement.

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5. Competitions and giveaways

From time to time, we may run competitions or giveaways through our Facebook Page.

If you enter a competition, we may need to collect information such as your name, Facebook profile name and, where necessary, contact details to administer the competition and contact a winner.

We will only use competition entry information for the purposes explained in the relevant competition terms and for administering the competition, unless we have another lawful reason to use it.

Where a prize needs to be delivered, we may request additional information such as a postal address. We will only use this information for the purpose for which it was provided and will not retain it for longer than necessary.

Each competition may have additional terms and conditions, which will be provided with the relevant competition.

Unless specifically stated otherwise, entering a competition does not automatically subscribe you to marketing communications.

6. Facebook and Meta

Our Facebook Page is operated using services provided by Meta Platforms, Inc. and/or its relevant group companies.

When you interact with our Facebook Page, Facebook/Meta may collect and process personal information in accordance with its own privacy policies and terms. We do not control how Facebook/Meta processes information within its own systems.

You should also review Meta's privacy information for details of how it processes personal information.

7. Who we share your information with

We will not sell, rent or otherwise trade your personal information.

We may share personal information where reasonably necessary with:

  • Service providers who help us operate our business;

  • Delivery or courier providers where a competition prize needs to be delivered;

  • Professional advisers where necessary; or

  • Authorities or other organisations where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose.

8. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including to deal with enquiries, administer competitions, maintain appropriate business records or comply with legal obligations.

Once information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Your data protection rights

Under UK data protection law, you may have rights including the right to:

  • Ask us for a copy of the personal information we hold about you;

  • Ask us to correct inaccurate or incomplete information;

  • Ask us to delete your personal information in certain circumstances;

  • Ask us to restrict how we use your information in certain circumstances;

  • Object to certain types of processing; and

  • Withdraw consent where we are relying on consent to process your information.

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise a data protection right, please contact us using the details above.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about making a complaint can be found on the ICO's website.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the way we process personal information or changes in applicable data protection law.

The latest version will be made available through our Facebook Page or other appropriate channels.

Call Today On: 0114 231 51 31
(Please note that all calls are recorded for training & monitoring purposes)

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Window Sticker as a jpeg Driving mobility (1).jpg
Disability Confident employer

Sheffield Mobility is a trading name for Sheffield Mobility Solutions Ltd
Company registration number: 12468538, VAT Registration Number: 313 1875 22, ICO Number: ZB653371 

You can find the Sheffield Mobility Shop at 96 Bradfield Road, Hillsborough, Sheffield, S6 2BZ. Here you can find all our products, chat to our friendly team for advice, and book for any of our services.

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Sheffield Mobility Solutions Ltd  of 96 Bradfield Road, Hillsborough, Sheffield, S6 2BZ  is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, London thorpe Road, Grantham, Lincs, NG31 9SN, which is authorized and regulated by the Financial Conduct Authority. Register number: 308390.

Terms and Conditions for the "1 Months FREE Insurance offer" can be found here.

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SHEFFIELD MOBILITY SOLUTIONS LTD trading as Sheffield Mobility is an Introducer Appointed Representative of Snap Finance Limited which is authorised and regulated by the Financial Conduct Authority (Firm reference number 741813). Snap Finance Limited act as the lender.

Snap Finance Limited is a company registered in England and Wales. Company Number 08080202 Registered address: Snap Finance Limited, 1 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AB.

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